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Susan reflects on her early career challenges, particularly her unexpected dismissal from ABC despite her success in cultivating hit shows. She emphasizes the importance of resilience and having a positive outlook, crediting her husband for encouraging her to see setbacks as opportunities for re-evaluation and growth. This perspective helped her eventually take the helm of Martha Stewart Living during tumultuous times.
Susan discusses her time managing Martha Stewart's company during a period of crisis, particularly when Martha went to prison. She highlights the innovative structure of the company, which relied on expert teams rather than traditional editorial staff, enabling a versatile approach to content creation. Susan also sheds light on the challenges of maintaining brand integrity and rebuilding after a scandal, showcasing Martha's return to the public eye as a testament to resilience.
Transitioning to Gilt Group, Susan describes the dynamic environment of a high-growth startup and the cultural shift it involved. She discusses how Gilt simulated the excitement of flash sales in a digital context and the integral role it played in shaping consumer habits. Susan highlights the lessons learned in managing rapid growth and operational challenges, particularly relating to tech infrastructure.
As a co-founder of BBG Ventures, Susan addresses the significance of investing in women-led and underrepresented founders. She explains the fund's thesis of tapping into a broader ecosystem of creators and the changing landscape in venture capital, resulting in successful fundraises and a diverse portfolio that reflects emerging market needs. She underscores the value of lived experiences in evaluating potential founders and their unique insights.
Toward the end of the conversation, Susan expresses excitement about the transformative potential of AI across industries. Drawing parallels to the mobile revolution, she anticipates major shifts in consumer interactions with established brands and the rise of new opportunities for startups. Susan emphasizes the importance of staying engaged and advocating for continuous innovation.
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