REWORK

Always Sound Like You

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Key takeaways

  • Small businesses should embrace their authentic voice and avoid over-filtering their communication, which can dilute their message and turn it bland.
  • Taking risks with genuine and bold communication can differentiate small companies and generate interest, even if there's some chance of offending or turning off others.
  • Developing a unique content voice takes time—practice for years and find the medium that works best for you, whether writing, speaking, or video.
  • Legal and PR reviews should be reserved for critical, regulated, or sensitive content; early-stage small businesses should focus on free, authentic expression.
  • Persistence and long-term effort are essential; success in content creation is a marathon, often taking many years of consistent work.
  • Enjoy the process, don’t obsess over metrics at the start, and focus on creating content because you care, trusting that authenticity will resonate over time.

Summary

The Power of Authentic Communication for Small Businesses

This section emphasizes the importance for small businesses to maintain their authentic voice when communicating. Jason and David stress that they tend to publish their thoughts directly from mind to keyboard, avoiding multiple layers of filtering that often water down messages into generic legalese or corporate jargon. They argue that filtering can diminish the uniqueness of a company's tone and alienate audiences, especially since small companies have the agility to take risks and stand out by being genuine and authentic in their messaging.

Risks and Rewards of Boldness in Small Business Writing

Here, the discussion revolves around the risks small companies face when they choose to be candid and distinctive in their communication. Unlike large corporations that heavily filter their messages to avoid any controversy, small companies can afford to take more risks with their tone and perspective. This approach can generate interest, position a business as interesting or different, and create genuine engagement. Jason and David advocate for embracing these risks because the potential benefits of standing out and being true to oneself outweigh the downsides.

Developing Your Unique Voice and Content Strategy

This section offers advice on cultivating a natural, authentic voice in writing. The hosts highlight that consistent practice over many years is essential and recommend finding the medium that suits you best, whether writing, speaking, or creating content on video. They emphasize that developing a personal style takes time, and small companies, in particular, can do so in relative obscurity without public metrics constantly monitoring their progress. Key tips include not forcing oneself into a style that feels unnatural, and understanding that authenticity and passion are vital to creating compelling content.

When to Use Legal and PR Reviews

The discussion clarifies that, generally, small businesses should refrain from overly cautious filtering, especially during early stages when they are building their brand and voice. They suggest that legal and PR reviews should be reserved for critical issues, such as medical advice or highly regulated communications. For most content, especially at the start, the emphasis should be on authentic, straightforward expression. Over-filtering can hinder growth and the ability to connect genuinely with the audience.

The Value of Long-Term Content Creation and Persistence

This part underscores the importance of perseverance and long-term effort. Jason shares that becoming proficient and recognizable as a writer or content creator takes years of consistent work—sometimes a decade or more. They highlight examples like Gary Vaynerchuk, who built his brand through relentless content creation. The idea is that success in writing or content marketing is not immediate but the result of sustained effort and continuous improvement, with some pieces resonating more unexpectedly than others.

Enjoying the Process and Recognizing Small Wins

Finally, the podcast stresses that content creation should be enjoyable and driven by passion. The hosts advise against obsessively tracking metrics, especially in the early stages, as it can be discouraging. Instead, they promote focusing on the process—writing, speaking, or creating because you enjoy it—and trusting that, over time, your authentic voice will develop and find an audience. Success is seen as a marathon, not a sprint, where consistent effort and genuine expression lead to meaningful connections.

Sponsors

  • 37signals · Check out their blog at dev.37signals.com to read more from their team and see what they're up to in their own tone.

Show notes

A small business has many benefits, like being able to move quickly, stay flexible and pivot when needed, something big businesses can't do as easily. 

 

But, with the lure of getting bigger, sometimes small businesses fall into the trap of getting caught up in stiff language and legalese and ending up not sounding like themselves. 

 

Today, the cofounders of 37signals, Jason Fried and David Heinemeier Hansson, discuss why small businesses should embrace the fact they can communicate without running every word through a legal or public relations department, as discussed in the chapter "Sound Like You" of their book, Rework.

 

Show Notes: 

 

[00:54] - Jason shares why they usually publish their writing directly — from mind to keyboard to the world—to get their ideas out there as clearly, and quickly as possible.  

[02:00] - Why running something you've written through a filter often produces something that sounds like legalese. 

[03:00] - David shares why writing what you want to read is vital (or don't share).

[05:49] - Big company writing philosophy is often to ensure that your writing says as little as possible but reaches as many people as possible. It's why all big companies sound the same.

[07:01] - David shares why you have to create your own interest by simply being interesting, by sharing something novel, of having a stand and a position on something in some regard that's also not just there. 

[07:52] - The smaller your company, the bigger risk you can (and should) take with your writing.  

[09:05] - Jason shares some dos (and don'ts) for writing for your small business.   

[12:12] - David explains why developing your writing voice is essential and how you can do it in relative obscurity if you are a small company.

[14:49] - How to become an overnight writing sensation (after just ten years of practice).

[15:38] - When you SHOULD go through legal and PR before publishing your writing. 

[18:35] - "We have expertise in authentically stating our observations and opinions about the business world, how to run a company, and how to develop good software—so that's what we do."

[19:22] - "Everything is interesting if you peel back the layers far enough."

[20:20] - Why it's essential to measure your writing for the internet as a body of work, not on a piece-by-piece basis. 

[22:03] - The unobtainable formula for creating a hit. 

[22:57] - The no-traction way to gain traction with your writing. 

[23:42] - Why you should avoid looking at the stats of how many people are reading your writing. 

[25:25] - If you have a specific question for Jason or David, leave us a voicemail at 708-628-7850, and we might answer it on an upcoming show.

 

Links and Resources:

Do you have a question for Jason and David? Leave us a voicemail at 708-628-7850

Rework
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Hey World| Jason Fried
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@reworkpodcast on Twitter

@37signals on Twitter 


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