Ep 9 - How We Make Them Feel In The Process

Very few things will actually help us differentiate our companies from the competition. At the end of the day the technical aspects of what we do are often interchangeable. So if that’s the case what can we do to actually stand out in the crowd? We focus on how we make our clients feel when delivering our services. OMG did we just say “how we make them feel”? Simply said, we have to focus on our client experience if we are going to get wins and create cheerleaders for our businesses. Is your team prepared to meet and exceed your client’s needs even when their needs are unspoken? Let’s jump in and see how we can build a team that always has their antennas up and their radars on.
Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.
Thank you sponsors!
Xcelerate Restoration Software
Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.
Xcelerate is designed specifically for the restoration contractor industry
Increase your operational efficiency
Improve your profitability
Elevate both your job and team management
www.xlrestorationsoftware.com/mrm
Actionable Insights (Xactimate and restoration technology training)
Actionable Insights is a foundation that exists to preserve the health of the property insurance ecosystem by advancing education and clarifying globally recognized billing standards.
value.getinsights.org/FCG
Floodlight Consulting Group
Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.
MIT/RESTO Mastery Community
The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.
Weekly Training Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community
https://www.floodlightgrp.com/mrmleadershipcircle
Individualized Operations Consulting and Training
The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.
100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts
https://www.floodlightgrp.com