Unleashed - How to Thrive as an Independent Professional
403. Rick Denton on Excellent Customer Service
This episode isn’t summarized yet
Create a free account and summarize it. In a few minutes you’ll have the key takeaways and a section-by-section summary.
Show notes
403. Rick Denton on Excellent Customer Service
Rick Denton has over a decade of experience in customer service and relations; he is now the managing principal at EX4CX, a company that helps companies increase revenue by listening to customers and creating great experiences for their customers. In this episode, Rick shares his expertise in this field and talks about his new podcast.
Rick can be contacted through linkedin.com/in/rickdenton or his company website http://www.ex4cx.com. You can also listen to his podcast at cxpassport.com.
Key points include:
04:52: Customer experience projects
11:02: The biggest tools used in customer service
14:19: The difference between customer experience and customer insights
22:23: "Holy smokes" case examples
Unleashed is produced by Umbrex, which has a mission of connecting independent management consultants with one another, creating opportunities for members to meet, build relationships, and share lessons learned. Learn more at www.umbrex.com.