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Why MSPs should stop focussing on tools they use

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Topics discussed in this episode:

  • Why being 24*7 is not an option for MSPs anymore, and how it's become a necessity with remote working becoming mainstream. 05:50
  • There's a real opportunity for MSPs to sound intelligent and get a seat in the IT strategy. 07:25
  • Why hiring tech talent might not be the most important thing for your MSP. 12:50
  • The constraint that holds MSP from growing. 13:44
  • Increasing efficiency by outsourcing, and how it helped James achieve more. 20:55

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