Michael Snyder and Logan Snyder at Total BC: Building an MSP with Family

Key takeaways

Starting a family business can be a wild ride, especially when family dynamics come into play.
Customer service is not just a policy; it's a passion that drives the business every day.
Transitioning from voice services to managed IT requires smart decisions and continuous learning.
Nepotism isn’t their style; there's a strong belief in earning respect through hard work and dedication.
Every client interaction matters; they aim to provide prompt, personal responses every time.
Trust is built on reliability and stellar service, especially during tough tech crises.

Summary

The Journey of Total BC

Michael Snyder and Logan Snyder, a father-son duo, share their inspiring journey of transforming Total BC from a small telecommunications provider into a comprehensive Managed Service Provider (MSP). Michael recounts starting in 1997 as a technician, moving up to management, and ultimately founding Total BC in 2000. The transition from voice services to managed IT reflects their adaptability and commitment to customer service, spurred by clientele demands for additional IT solutions.

Family Dynamics in Business

Navigating family relationships in a business context can be a complex challenge. Michael discusses the lessons learned from hiring and firing family members, emphasizing that every family member must be treated with professionalism. The conversation evolves around setting expectations for family involvement in the business, with both father and son approaching their roles with a clear distinction between personal and professional relationships.

Growth Through Change

Logan's transition from a pipe welder to COO of Total BC illustrates personal growth spurred by new responsibilities as a father. Both Logan and Michael reflect on the changes brought on by parenthood that sharpened Logan's focus on work-life balance and the importance of organizational growth. Their approach to client service emphasizes prompt responses to ensure continued customer satisfaction.

Plans for the Future

As Total BC continues to grow, discussion shifts to long-term plans and succession. While Michael hints at the desire to step back from daily operations, both emphasize the importance of transitioning leadership smoothly. Logan admits he’s not rushing into a leadership position, understanding the weight that comes with it. Discussions of future acquisitions and growth strategies underscore their commitment to expanding their service offerings sustainably.

Innovation and Technology Adaptation

The podcast explores the technological shifts the company experienced while expanding from a voice to IT management services. Michael's exploration of different technologies showcases their proactive approach to business evolution, taking on requests for more comprehensive IT solutions, leading to necessary adjustments in staff training and resource allocation.

Show notes

We’re diving into the world of family-run MSP businesses and how Micheal Snyder and Logan Snyder, a father-son duo turned transitioned their business from a pure play voice/telecommunications provider into a comprehensive IT provider. Michael as CEO and Logan as COO share their journey from humble beginnings in 1997 to now. They spill the tea on navigating family dynamics in the workplace, including the not-so-fun parts of firing relatives—yikes! We’ll also chat about how becoming a dad changed Logan’s work vibe and sharpened his focus, proving that family ties can be a double-edged sword in business. So grab a drink, kick back, and let’s see how these two keep it all in the family while hustling in the tech world!

Title: Michael Snyder and Logan Snyder at Total BC: Building an MSP with Family

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Takeaways:

Starting a family business can be a wild ride, especially when family dynamics come into play.
Customer service is not just a policy; it's a passion that drives our business every day.
Transitioning from voice services to managed IT requires smart decisions and continuous learning.
Nepotism isn’t our style; we believe in earning respect through hard work and dedication.
Every client interaction matters; we aim to provide prompt, personal responses every time.
Trust is built on reliability and stellar service, especially during tough tech crises.