Invented For Techs, by Techs: Inside Refrigeration Technologies' "The Lab"

Key takeaways

Refrigeration Technologies was founded on a 'for techs by techs' philosophy, emphasizing practical, safe, and innovative HVACR products.
The company is launching a 'lab' program to support field technicians in developing and bringing new ideas to market, exemplified by the Easy Dose product.
Proper chemical safety, understanding product chemistry, and correct application are critical to avoid damage and ensure safety in HVACR procedures.
Nylog is a safe, versatile sealant that does not void warranties or cause contamination when used correctly—myths about warranty voids are unfounded.
The company's rapid growth, engagement with the technician community, and participation in major industry events demonstrate their focus on supporting and evolving with industry needs.
Listeners are encouraged to follow the company on social media, participate in giveaways, and visit their booth at the AHR Expo to learn more and get involved.

Summary

Introduction to Refrigeration Technologies and Viper's Mission

This section introduces the history and philosophy of Refrigeration Technologies, emphasizing its 'for techs by techs' approach. Founded by John Pasorello and now led by his son Mike, the company has maintained a focus on creating practical, safe, and innovative products that serve the needs of HVACR technicians. The discussion highlights the company's growth, continued dedication to the tech community, and their efforts to support technicians with quality tools and solutions.

The New Product Lab and Innovation Process

Refrigeration Technologies has launched a 'lab' initiative to support field technicians in bringing new ideas to market. The episode details the development process of Easy Dose, a gravity-fed pan and drain treatment system that ensures consistent dosing without complex electronics. The importance of testing, safety, and thoughtful development processes over a year-long timeline is discussed, emphasizing the company's commitment to quality and field-tested solutions.

Chemical Safety, Enzyme-Based Products, and Proper Application

A significant portion of the podcast addresses chemical safety and misconceptions around 'non-acid' cleaners. Mike and Ashley advocate for enzyme-based products like Nylog and Pan & Drain treatments, which are safer and more effective for biological buildup removal. The conversation stresses the importance of appropriate dilution ratios, understanding product chemistry (acidic vs. alkaline), and avoiding overly aggressive or unsafe chemicals that pose risks to technicians and equipment. Real stories highlight the dangers of improper chemical handling.

Nylog and Its Variants: Myths and Facts

This section clarifies what Nylog actually is—a versatile, oil-based sealant used in HVACR that does not void warranties or cause system contamination when applied correctly. The differences between Nylog Red, Blue, and White are explained, with recommendations for use based on refrigerant type. The discussion dispels myths about warranty issues and emphasizes proper application to maximize benefits.

Company Growth, Community, and Industry Engagement

Refrigeration Technologies' rapid growth is documented, including four consecutive Inc. 5000 rankings. The company's focus on interacting with the technician community via social media, giveaways, and trade shows like the AHR Expo is highlighted. Mike and Ashley talk about their plans for hiring, expanding, and launching the product idea lab, encouraging listeners to connect online and visit their booth at upcoming industry events.

Show notes

In this episode, Bryan sits down with Mike Pastorello, owner of Refrigeration Technologies, and Ashley Lynds, director of education and brand management for Viper, to talk about the company's roots, its newest product launches, and where the brand is headed next. This podcast focuses on "The Lab" and how it integrates field technicians with product development.

Refrigeration Technologies was built on a "for techs by techs" philosophy after John, an HVAC technician with a chemistry background, began inventing products to solve his own field problems. Now, technicians are using their field problems to inspire innovation in the Refrigeration Technologies lab, and the Easy Dose is the first product that was developed, tested, and distributed via the "Lab" initiative.

The team also discusses chemical safety in their approach to products and what's really inside products like the Viper Pan & Drain Treatment and Nylog.

This episode contains embedded sponsor messages from Refrigeration Technologies, Carrier, NAVAC, Fieldpiece, and AHR Expo 2027.

Resources:

Purchase your tickets or learn more about the 8th Annual HVACR Training Symposium at https://hvacrschool.com/symposium.