HBS Managing the Future of Work
Ep 8: What can businesses learn from the present crisis of trust in tech?
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Professor Sandra Sucher, an HBS faculty member who has studied trust in business for over a decade, discusses “techlash.” With customers, employees, and governments reacting to transgressions by some of the world’s largest companies, the importance of trust is more evident now than ever. Sandra explains why businesses need our trust, how they violate it, and what they can do to recover.